Returns

Fragrance oils are not returnable under any circumstances, unless shipped by error on our part. This policy is non-negotiable. We encourage you to sample our fine fragrances first to assure your complete satisfaction. This policy is for your protection so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources.  All other merchandise returns accepted only within 7 days of receipt. Returns must be approved, e-mail info@homefragranceoils.com for authorization. Unless our error, a 20% restocking fee will apply to all returns. Approved returned merchandise must be received in proper packaging and in good condition to be accepted. IF ITEMS ARE NOT RECEIVED IN RE-SALEABLE CONDITION, THEY MAY NOT BE ACCEPTED.  Unless due to an error on our part, customer is responsible for shipping on all returns. In-store credit only, no cash refunds are given unless shipment was our error. You will be notified when we receive your return, and then you can use that store credit on a new order.

Last updated 01/10/08